Accessibility Policy

Accessible Customer Service is not just about ramps, automatic door openers, handicapped washrooms or parking but also about understanding people with disabilities may have different needs. Here at Revell Ford we are committed in doing our very best in providing for those needs as well as providing goods and services in a way that respects the dignity and independence of people with disabilities. We will ensure that customers with disabilities receive accessible goods and services with the same quality and timeliness as others do.

Assistive Devices

We are committed to serve people with disabilities who use assistive devices. Customers will be allowed to keep and use their assistive devices as needed. We will not move assistive devices or equipment out of our customer's reach. We will be prepared to tell customers about any accessible features or assistive devices available onsite appropriate for their needs (Example: large print documents).

Communication

Our staff will communicate with customers with disabilities in ways that take into account their disability. We will speak clear and slow and use plain language. We will communicate by telephone, mail, email, or in person whatever suits their needs. We provide accessible invoices and payment statements to all of our customers in a format that meets their needs (Example: hard copy, email, phone, large print).

Service Animals

We welcome customers with disabilities and their service animals on parts of our premises that are open to the public.

Notice of Temporary Disruption

We will notify customers promptly whenever we have a planned or unexpected disruption with any of our accessible areas including washrooms, accessible entrance, etc.

Training

We provide online accessibility training for all staff dealing with people with disabilities.

Our goal is to meet customer expectations while serving customers with disabilities. We appreciate and welcome any comments on our services regarding how well those expectations are being met. Feedback can be made by telephone, mail, email or in person. All feedback will be directed to management. Customers can expect a response within 5 business days from receipt of feedback. This policy exists to achieve quality of service to customers with disabilities. If anyone has a question about this policy or if the purpose of a policy is not understood or to receive a copy of this policy, please contact our Management team. Our new facility includes: accessible parking spot, front entrance and washrooms.

Revell Ford is located in Verona, Ontario and also serves Kingston, Gananoque, Napanee, Belleville, Brockville, Kaladar, Perth, Trenton, Smiths Falls and surrounding areas.